Alenka Grealish - Profile and Journalist Details
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Alenka Grealish
Verified
Lead Research, Celent
Portland
Beats
HR, Travel, People And Culture, Environment, Management , Sustainability, Mental Health , Leadership, Finance , Technology, Third Sector, Charity
Content
By Alenka Grealish| Celent@ 20 March 2025 A confluence of forces is making small business credit ripe for reinvention. Due to demand-supply gaps and persistent dissatisfaction, small business credit revenues are up for grabs. Lenders harnessing artificial intelligence (AI) and generative AI (GenAI) to lower cost to serve while improving customer experience and risk pricing will overcome the historical challenges of generating sufficient returns and win market share.
By Michael Bernard, Alenka Grealish, Bob Meara| Celent@ 6 March 2025Spotlighting Functionality and Technology Innovation This is the preamble report to our series, Retail Digital Banking Platforms: 2025 XCelent Awards, Powered by VendorMatch. Powerful market and technology forces are converging to influence the digital channel strategies of financial institutions. Digital banking platform (DBP) vendors are responding with innovative new offerings to meet these needs.
By Alenka Grealish| Celent@ 20 March 2025 A confluence of forces is making small business credit ripe for reinvention. Due to demand-supply gaps and persistent dissatisfaction, small business credit revenues are up for grabs. Lenders harnessing artificial intelligence (AI) and generative AI (GenAI) to lower cost to serve while improving customer experience and risk pricing will overcome the historical challenges of generating sufficient returns and win market share.
Company Info
Celent
Celent is a global research and advisory firm based in Boston, Massachusetts, specializing in technology strategy for financial institutions. Founded in 1999 and acquired by Oliver Wyman in 2008, Celent operates under GlobalData Plc, providing insights to help financial executives navigate technological and regulatory challenges. The firm offers a range of services, including research and advisory on market trends, vendor evaluations, and consulting for strategy development and competitive intelligence. Celent also manages awards programs like the Model Bank and Model Insurer awards, recognizing excellence in technology adoption. Its publications cover emerging technologies, such as automated claims processing and AI in financial services. With a global presence across North America, Europe, and Asia, Celent serves financial institutions, technology vendors, and consulting firms, delivering unbiased advice for technology procurement and strategy. The firm focuses on automation, blockchain, AI, and regulatory technology, positioning itself as a key partner for financial institutions in their digital transformation efforts.
New York, New York, United States
'+1 617-424-3200
Founded: 1999