Angelina Maksimovic - Profile and Journalist Details
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Angelina Maksimovic
Verified
Junior Content Writer, CX Scoop
Serbia
Beats
Commercial Real Estate , Local Implications, Restaurants, SF Hospitality Industry, Tourism , Retail
Crime news
Content
By Angelina Maksimovic Verified| cxm.world@ Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told Customer Experience Magazine. The key challenge is leveraging artificial intelligence(AI), augmented reality (AR), and other technologies to strengthen, rather than replace, genuine human connections that foster loyalty and customer satisfaction.
By Angelina Maksimovic Verified| cxm.world
By Angelina Maksimovic Verified| cxm.world@ Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told Customer Experience Magazine. The key challenge is leveraging artificial intelligence(AI), augmented reality (AR), and other technologies to strengthen, rather than replace, genuine human connections that foster loyalty and customer satisfaction.
Company Info
CX Scoop
CX Scoop is a B2B online publication dedicated to reporting on the latest technology news and trends in the U.S. customer experience (CX) market. Based in Lewes, Delaware, it is part of Awards International (USA) LLC. The publication aims to keep CX professionals informed about innovations and trends in customer experience management. With a small team of 1-10 employees, CX Scoop focuses on delivering specialized content to the CX industry. Its mission is to be the leading tech source for CX professionals, providing comprehensive coverage of developments in CX technology. The publication features various companies and technologies within the customer experience sector, helping readers stay updated in a rapidly evolving digital landscape.