Annette Franz - Profile and Journalist Details
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Annette Franz
Verified
CEO and Author, CX Journey
California
Beats
At the moment, I am not covering healthcare.
Content
By Annette Franz| cx-journey.com@ How decades of experience – and three books – reshaped my view of what really drives business success. People often ask how my thinking – and my writing – have evolved over time. It’s a fair question. And one that reflects the natural progression of both my career and my perspective. That curiosity especially ramped up after I wrote my second book, Built to Win. But let’s back up for a moment. Let’s start with my first book, Customer Understanding.
By Annette Franz| Advisorpedia@ When we think about high-performing teams and thriving organizations, we often think about the energy, collaboration, and creativity that come from employees who are fully engaged. But not all employees contribute equally to the success of the organization. In fact, employees can generally be categorized into two groups: makers and takers. (I’m thinking back to my article about change agents and complaint agents. Any connection?
By Annette Franz| cx-journey.com@ How decades of experience – and three books – reshaped my view of what really drives business success. People often ask how my thinking – and my writing – have evolved over time. It’s a fair question. And one that reflects the natural progression of both my career and my perspective. That curiosity especially ramped up after I wrote my second book, Built to Win. But let’s back up for a moment. Let’s start with my first book, Customer Understanding.
Company Info
Irvine, California, United States