Blake Morgan - Profile and Journalist Details
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Blake Morgan
Verified
Podcast Host, The Modern Customer Podcast
Los Angeles
Beats
Stock market
Content
By Blake Morgan| blakemichellemorgan.com@ Discover how AI, paired with human ingenuity, is transforming the future of customer experience. On this episode of The Modern Customer Podcast, Zendesk’s CTO shares how AI is reshaping CX and EX—from RAG to agent co-pilots. Recorded live at the Zendesk Relate conference in Las Vegas, the conversation centers on a bold idea: we’re no longer limited by what AI can do—we’re only limited by how creatively we use it.
By Blake Morgan| blakemichellemorgan.com@ According to new research from Qualtrics, organizations that successfully use AI to enhance customer experience stand to unlock between $860 billion and $1.3 trillion in annual value. On this episode of The Modern Customer Podcast, I sat down with Isabelle Zdatny, Head of Thought Leadership at Qualtrics, live from the X4 conference in Salt Lake City. Isabelle breaks down the findings from this groundbreaking report—and what they mean for CX leaders today.
By Blake Morgan| blakemichellemorgan.com@ Discover how AI, paired with human ingenuity, is transforming the future of customer experience. On this episode of The Modern Customer Podcast, Zendesk’s CTO shares how AI is reshaping CX and EX—from RAG to agent co-pilots. Recorded live at the Zendesk Relate conference in Las Vegas, the conversation centers on a bold idea: we’re no longer limited by what AI can do—we’re only limited by how creatively we use it.
Company Info
The Modern Customer Podcast
Los Angeles, California, United States