Brendan Read - Profile and Journalist Details
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Brendan Read
Verified
Editor-in-Chief, Contact Center Pipeline Magazine
Canada, Markham
Beats
US Oil And Natural Gas , Finance , Regulation , Mergers And Acquisitions
Beauty, fashion,
Content
By Linda Harden, Brendan Read Verified, Kathleen Peterson, Steve Morrell| Contact Center Pipeline Verified These are very interesting times for our contact centers. In our current news cycles, we read of staff layouts, return to the office mandates, natural disasters occurring, and economic uncertainty. All the while, queues are building, wait times are growing, and budget and staff cuts are happening. Our job? Manage through this change. Keep our customers happy and our agents engaged.
By Brendan Read Verified| Contact Center Pipeline Magazine Verified Working from home (WFH) came into its own five years ago last spring when the COVID-19 pandemic struck. But contact centers were using WFH on a limited scale before then: which was why they were faster to go remote than other business functions when offices were suddenly closed. Lately, companies and governments have been pressuring remote-working employees to return to the office (RTO).
By Linda Harden, Brendan Read Verified, Kathleen Peterson, Steve Morrell| Contact Center Pipeline Verified These are very interesting times for our contact centers. In our current news cycles, we read of staff layouts, return to the office mandates, natural disasters occurring, and economic uncertainty. All the while, queues are building, wait times are growing, and budget and staff cuts are happening. Our job? Manage through this change. Keep our customers happy and our agents engaged.
Company Info
Contact Center Pipeline Magazine