Brooke Lynch - Profile and Journalist Details

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Brooke Lynch

Brooke Lynch

Verified

Divisional Director of Digital, CCW Digital

Final Covers

Culture journalism, Music business, Rap music, Urban arts, New York City

Journalist Type

Industries

Medium Formats

Content

Total articles 14

  • How Shopify's No Meetings Policy Could Hurt CX

    By Brooke Lynch| CCW Digital@ At their best meetings are collaborative, social and productive. Setting time aside to meet with colleagues and align your priorities for the day, week or quarter, has become a standard practice in the corporate setting. These 30-minute or hour-long pockets of time force employees to communicate outside of an email or instant message and get together face-to-face (or screen-to-screen). However, meetings have evolved over the past few years.

    By Brooke Lynch · CCW Digital

    Feb. 27, 2023

  • Uncovering the Top Drivers of Agent Frustration in 2022

    By Brooke Lynch| CCW Digital@ The goal of forming an engaged and happy workforce is nothing new — but there has been a shift surrounding its purpose. Prior to the pandemic, companies prioritized perks like stocked fridges and wellness days to ensure employees were happy to come in to work each day. Today, companies are going beyond the superficial day-to-day benefits and digging deeper to remove ongoing points of friction.

    By Brooke Lynch · CCW Digital

    Apr. 13, 2022

  • How Shopify's No Meetings Policy Could Hurt CX

    By Brooke Lynch| CCW Digital@ At their best meetings are collaborative, social and productive. Setting time aside to meet with colleagues and align your priorities for the day, week or quarter, has become a standard practice in the corporate setting. These 30-minute or hour-long pockets of time force employees to communicate outside of an email or instant message and get together face-to-face (or screen-to-screen). However, meetings have evolved over the past few years.

    By Brooke Lynch · CCW Digital

    Feb. 27, 2023

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Company Info

CCW Digital

CCW Europe is a key platform in the customer management industry, associated with Customer Contact Week. It features an online community and hosts events aimed at improving customer contact experiences throughout Europe. The CCW Europe Digital platform connects over 150,000 professionals in the customer management sector. It offers resources such as research, interviews with industry leaders, and analyses of the latest technologies in automation and analytics. Members benefit from exclusive content, including reports and newsletters on topics like omnichannel strategies and digital transformation. The highlight of CCW Europe is the Customer Contact Week Europe event, scheduled for October 7 to 9, 2024, in Amsterdam. This gathering focuses on innovative tools and techniques for business growth, covering areas like AI and customer loyalty. It attracts industry experts and leaders, fostering networking and knowledge sharing among professionals in the field.

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