Chantelle Newton - Profile and Journalist Details
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Chantelle Newton
Verified
Editor, Contact Centre Monthly
Farnborough
Beats
U.S. newsU.S. politics regional news in the Midwestern U.S.
Anything non-financial
Content
By Chantelle Newton| Contact Centre Monthly@ A recent Ofgem* survey found that while the majority of businesses are managing their energy bills without significant challenges, nearly a third (27 percent) indicated they are struggling to keep up. The survey also found that 23 percent of companies had made a complaint to their energy supplier in the previous 12 months, with notable increases in issues related to billing and overcharging.
By Chantelle Newton| Contact Centre Monthly@ Author: Ellina Bronnikova, Chief Marketing OfficerThe business world is shifting fast. Companies are juggling rising costs, evolving customer expectations, and the ongoing challenge of scaling operations without sacrificing service quality. In this environment, outsourcing goes beyond cost savings. It’s a strategic decision to boost efficiency, enhance customer experience, and ensure seamless growth.
By Chantelle Newton| Contact Centre Monthly@ A recent Ofgem* survey found that while the majority of businesses are managing their energy bills without significant challenges, nearly a third (27 percent) indicated they are struggling to keep up. The survey also found that 23 percent of companies had made a complaint to their energy supplier in the previous 12 months, with notable increases in issues related to billing and overcharging.
Company Info
Contact Centre Monthly
Welcome to Contact Centre Monthly. The online arm of The UK Contact Centre Forum. The new digital magazine designed for all levels of contact/call centres
Farnborough, United Kingdom
+44 75 4022 7288
Founded: 2015