Charles Araujo - Profile and Journalist Details
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Charles Araujo
Verified
Contributor, Freelance
New York
Beats
Biography
Charles Araujo is a technology analyst and internationally recognized authority on the Digital Enterprise, the Digital Experience, and the Future of Work. Researching Digital Transformation for over 10 years, he is now focused on helping leaders transform their organizations around the digital experience and to reimagine the future of work. Publisher and principal analyst of The Digital Experience Report, founder of The Institute for Digital Transformation, co-founder of The MAPS Institute, and author of three books, he is a sought-after keynote speaker and advisor to technology companies and enterprise leaders.
Digital Disruption , The Future Of Work , Tech Stories , Business Impact , Digital Enterprise , Digital Transformation
journalist
Content
By Charles Araujo| TechChannel@ Modernization and cloud migration are two terms that are everywhere these days. These terms are hardly new, but while we've been kicking them around for a while, modernization and cloud migration are only now becoming a meaningful reality for enterprise IT leaders. The pressure on IT leaders to modernize their infrastructure and migrate workloads to the cloud is finally reaching a point where it cannot be ignored or satisfied by efforts focused on smaller, non-critical workloads.
By Charles Araujo| TechChannel@ Modernization and cloud migration are two terms that are everywhere these days. These terms are hardly new, but while we've been kicking them around for a while, modernization and cloud migration are only now becoming a meaningful reality for enterprise IT leaders. The pressure on IT leaders to modernize their infrastructure and migrate workloads to the cloud is finally reaching a point where it cannot be ignored or satisfied by efforts focused on smaller, non-critical workloads.
By Charles Araujo| LinkedIn@ Originally published on The Digital Experience Report. When it comes to cost efficiency vs. the customer experience in the contact center and customer service teams, it’s not an either/or question. “You hear the people in the ivory tower calling for the king’s head and saying it’s blasphemy and oh my gosh, you’ll destroy the customer experience. It’s bullshit.”I was speaking with a senior contact center leader for some upcoming research when he made this statement.
Company Info
Freelance
Freelancer.com is the largest freelancing and crowdsourcing marketplace in the world, connecting over 81 million employers and freelancers across more than 247 countries. Founded in 2009 and based in Sydney, Australia, the platform allows employers to post jobs while freelancers can bid on these projects. It is publicly traded on the Australian Securities Exchange under the ticker ASX:FLN. The platform supports a variety of work categories, including software development, writing, design, and marketing. Freelancer.com also offers contests for creative work, where employers can award prize money to winning entries. Users can choose from different membership plans, including free and paid subscriptions, which provide various benefits. The mobile app enhances project management and communication for users on the go. With a diverse customer base that includes individuals, small businesses, and large enterprises, Freelancer.com plays a significant role in the global online economy.
De Pere, Wisconsin, United States