Charlie Mitchell - Profile and Journalist Details
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Charlie Mitchell
Verified
Senior Editor, CX Today
Bristol
Beats
Personal Growth , Development , Mainframes , Computer Security
Science, politics, business
Content
By Charlie Mitchell Verified| CX Today@ Zurich Insurance Group is on a mission to create more meaningful customer relationships. That mission started by fixating on the customer engagement points that make or break loyalty. “In insurance, there aren’t many points of interaction,” explained Conny Kalcher, Chief Customer Officer at Zurich Insurance Group. 23 percent of customers claim they have not had an interaction with us in the past 12 months. That’s why, whenever we do interact, it has to matter.
By Charlie Mitchell Verified| CX Today@ Watch on YouTubeSteve Blood, VP of Market Intelligence and Evangelism at Five9, shares his expert vision with host Charlie Mitchell on how the contact center agent role will transform by 2030. Blood explains how tomorrow’s agents will handle increasingly complex, downstream interactions as AI manages routine inquiries.
By Charlie Mitchell Verified| CX Today@ Zurich Insurance Group is on a mission to create more meaningful customer relationships. That mission started by fixating on the customer engagement points that make or break loyalty. “In insurance, there aren’t many points of interaction,” explained Conny Kalcher, Chief Customer Officer at Zurich Insurance Group. 23 percent of customers claim they have not had an interaction with us in the past 12 months. That’s why, whenever we do interact, it has to matter.
Company Info
CX Today
CX Today is an online publication dedicated to customer experience technology. It provides valuable insights and news for enterprise customer experience professionals, covering topics such as contact centers, CRM, conversational AI, and Voice of the Customer solutions. The company offers a range of services, including up-to-date news, customer stories, best practice guides, and event coverage related to customer experience technology. Additionally, CX Today features a marketplace that helps businesses find suitable CX technology solutions by showcasing verified vendors. The publication also provides media and advertising opportunities for businesses to connect with CX professionals. Headquartered in Lancashire, United Kingdom, CX Today Limited was incorporated in December 2020. The company actively engages in publishing content and maintaining its marketplace, contributing to the customer experience technology sector.
Founded: 2020