Don Fluckinger - Profile and Journalist Details
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Don Fluckinger
Verified
Senior News Writer, Informa Tech Target
Newton
Beats
Enterprise Computing , Fintech , Cybersecurity , Digital Content
Those that are found to be personally offensive.
Content
By Don Fluckinger Verified| SearchCustomerExperience Verified Tariffs are here, but CX leaders and frontline workers still have to do their jobs: Satisfy customers, keep them engaged and retain them despite price increases, supply chain disruptions and overall uncertainty. Mario Matulich, president of Customer Management Practice (CMP) -- a research and advisory firm whose events division hosts Customer Contact Week -- has advice for beleaguered CX teams trying to make sense of the U.S. tariff situation for their companies.
By Don Fluckinger Verified| SearchCustomerExperience Verified Atlassian plans to join the highly competitive world of customer service platforms by turning its focus inside out. In the future -- the fledgling Atlassian Customer Service Management app is in closed beta now -- users will be able to deploy Atlassian's internal-facing ticketing and development workflows outwardly to its customers. Other customer service companies with strong footprints in IT service management (ITSM) include Zendesk and ServiceNow.
By Don Fluckinger Verified| SearchCustomerExperience Verified Tariffs are here, but CX leaders and frontline workers still have to do their jobs: Satisfy customers, keep them engaged and retain them despite price increases, supply chain disruptions and overall uncertainty. Mario Matulich, president of Customer Management Practice (CMP) -- a research and advisory firm whose events division hosts Customer Contact Week -- has advice for beleaguered CX teams trying to make sense of the U.S. tariff situation for their companies.
Company Info
Informa Tech Target
Informa TechTarget is a prominent B2B growth accelerator for the technology sector, established in December 2024 through the merger of TechTarget and Informa Tech’s digital businesses. Based in Newton, Massachusetts, the company employs over 2,000 people and serves 7,500 customers globally. It specializes in intent-driven marketing, sales services, and market intelligence tailored for enterprise technology vendors. The company offers a range of services, including intent data and demand generation, digital advertising with precise audience targeting, and custom content development. Its TechTarget Market Monitor provides real-time market intelligence to enhance marketing strategies. Informa TechTarget collaborates with partners like Demandbase to improve account-based marketing performance. With a focus on technology-specific intent data and integrated go-to-market solutions, the company aims to help clients accelerate product launches and drive revenue growth.
'+1 617-431-9200
Founded: 1999