Elizabeth Glagowski - Profile and Journalist Details
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Elizabeth Glagowski
Verified
Editor, 1to1 Media
Stamford
Beats
Law government politics
Content
By Elizabeth Glagowski Verified| 1to1 Media Verified Of the 5 CX trends highlighted by TTEC in its CX trends report, the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. “This is the year of generative. Next year is the year of agents,” said Jeremy Schowalter of Salesforce.com at a recent event centered around the technology.
By Elizabeth Glagowski Verified| 1to1 Media Verified Effortless. Seamless. Easy. These are the customer experiences that brands of all types aspire to achieve. But as you know if you’ve ever tried something without preparation and practice, just because something looks effortless doesn’t mean it is. A few years ago, I signed up for a 10K run before I realized it was the morning after my best friend’s 30th birthday party.
By Elizabeth Glagowski Verified| 1to1 Media Verified Of the 5 CX trends highlighted by TTEC in its CX trends report, the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. “This is the year of generative. Next year is the year of agents,” said Jeremy Schowalter of Salesforce.com at a recent event centered around the technology.
Company Info
1to1 Media
1to1 Media is a Connecticut-based marketing company that offers solutions including customer experience, employee engagement and customer service strategies for businesses.
Stamford, Connecticut, United States
+1 203-642-5121
Founded: 1993