Ellie Thornton - Profile and Journalist Details
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Ellie Thornton
Verified
Content Editor, Customer Experience Magazine
Birmingham
Beats
Climate change, Economy, Food Security , Agricultural Value Chains, Agricultural Businesses , Agriculture
B2B
Content
By Ellie Thornton Verified| Customer Experience Magazine Verified Vulnerable customers have become unlikely harbingers of change in the financial services world. Consumer Duty regulations first introduced in 2022 by the Financial Conduct Authority (FCA), have evolved in the last two years, and from July ‘24 now apply to all products and customers in the industry. Nearly 50% of the UK’s adult population currently falls under the regulatory body’s broad definition of vulnerability.
By Ellie Thornton Verified| Customer Experience Magazine Verified Landmark Information Group has been crowned the gold winner of the Best B2B Customer Experience. The company received this accolade at the UK Customer Experience Awards 2024. “We’re delighted to have won, we’re over the moon.
By Ellie Thornton Verified| Customer Experience Magazine Verified Vulnerable customers have become unlikely harbingers of change in the financial services world. Consumer Duty regulations first introduced in 2022 by the Financial Conduct Authority (FCA), have evolved in the last two years, and from July ‘24 now apply to all products and customers in the industry. Nearly 50% of the UK’s adult population currently falls under the regulatory body’s broad definition of vulnerability.
Company Info
Customer Experience Magazine
Customer Experience Magazine (CXM) is a UK-based publication dedicated to customer experience (CX) trends and insights. It provides a platform for CX professionals, offering a variety of content including news, case studies, reports, and multimedia resources. CXM focuses on AI-driven strategies, contact center technologies, and digital transformation to support strategic decision-making. CXM delivers its content through both digital and print formats, targeting CX leaders, marketers, and customer service professionals globally. The publication features a resource library with whitepapers and webinars, organizes events and webinars, and produces podcasts with industry experts. Additionally, CXM offers advertising opportunities for businesses looking to enhance brand awareness and generate leads among a large audience of CX professionals. With a strong emphasis on AI insights and a commitment to connecting professionals across various regions, CXM serves as a valuable resource for those looking to improve customer engagement and drive innovation in their organizations.
'+44 20 7193 2428
Founded: 2011