Jo Robinson - Profile and Journalist Details
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Jo Robinson
Verified
Operations Manager, Call Centre Helper
United Kingdom
Beats
Sports , Current Events , Opinion , Arts & Entertainment
Conservative news, politics
Content
By Jo Robinson| Call Centre Helper Verified This blog summarizes the key points from a recent article by David McGeough at Scorebuddy, where he outlines key strategies to elevate the customer experience in your call centre and enhance overall satisfaction. A customer’s journey when interacting with a company’s call center can significantly influence their decision to remain loyal or seek alternatives.
By Jo Robinson| Call Centre Helper Verified Greg Thomas at Genesys explains how businesses can break down silos, connect digital and human touchpoints, and use data-driven insights to deliver seamless end-to-end customer experiences. Today’s customers don’t experience your business in fragments – they engage with it as one continuous journey. Every touchpoint, from browsing your website to speaking with a customer service agent, contributes to their overall perception of your brand.
By Jo Robinson| Call Centre Helper Verified This blog summarizes the key points from a recent article by David McGeough at Scorebuddy, where he outlines key strategies to elevate the customer experience in your call centre and enhance overall satisfaction. A customer’s journey when interacting with a company’s call center can significantly influence their decision to remain loyal or seek alternatives.
Company Info
Call Centre Helper
Call Centre Helper Magazine is a prominent online publication dedicated to contact center, customer service, and customer experience professionals worldwide. Founded in 2003 and based in Trevethin, Monmouth, UK, it has a team of 51–200 employees and attracts over 50,000 readers in the UK, with hundreds of thousands of monthly visitors globally. The magazine offers a wealth of resources, including articles, guides, expert insights, and case studies that focus on management, technology, and customer engagement strategies. It also provides educational tools such as webinars and research reports, along with practical tools like an Erlang calculator and various templates. Call Centre Helper Magazine emphasizes free access to its content, making it a valuable resource for contact center managers and customer service teams looking to enhance their operational efficiency and technology adoption.
Founded: 2003