Jonathan Aniano - Profile and Journalist Details
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Jonathan Aniano
Verified
Brand Contributor, Forbes
San Francisco
Beats
editing video-editing and social media management. broadcast and story-telling in any other form. I've also done freelance PR writingI cover anything and everything. I love writing
General news
Content
By Jonathan Aniano Verified| Forbes Verified There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most of us have probably played the role of the angry customer from time to time. Perhaps an agent didn’t understand our issue or kept us on hold for too long. Maybe we got stuck in an endless loop with a chatbot that had no idea how to help.
By Jonathan Aniano Verified| Retail Customer Experience Verified For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service. Over the past few years, the way people shop for the holidays has changed - perhaps permanently. When lockdowns forced physical stores to close almost overnight, a record number of shoppers depended on e-commerce to play the role of Santa.
By Jonathan Aniano Verified| Forbes Verified There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most of us have probably played the role of the angry customer from time to time. Perhaps an agent didn’t understand our issue or kept us on hold for too long. Maybe we got stuck in an endless loop with a chatbot that had no idea how to help.
Company Info
Forbes
San Francisco, United States