Kieran Hines - Profile and Journalist Details
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Kieran Hines
Verified
Senior Analyst, Celent
Leeds
Beats
Politics , Aviation , Economy
Parenting, Music, Sports
Content
By Kieran Hines, Daniel Mayo| Celent@ 2025 will be a pivotal year for the retail banking industry. Investments in AI and data analytics technologies will be high on the agenda, as banks look to support improved propositions and experiences for customers. However, many banks will continue to face constraints from the need to modernise core infrastructure to ensure resilience and compliance. What will all this mean for product innovation in the industry? Which technologies are poised to attract the most investment?
By Kieran Hines| Celent@ The banking industry is undoubtedly in a period of change, one which is driving new commercial opportunities across a range of products and customer segments. However, banks also continue to face many challenges. Against the background of rising political and economic uncertainty, increasing competitive pressures, and a lengthening list of compliance requirements, financial institutions are under pressure to deliver more for customers at a greater pace – and at a lower cost – than ever before.
By Kieran Hines, Daniel Mayo| Celent@ 2025 will be a pivotal year for the retail banking industry. Investments in AI and data analytics technologies will be high on the agenda, as banks look to support improved propositions and experiences for customers. However, many banks will continue to face constraints from the need to modernise core infrastructure to ensure resilience and compliance. What will all this mean for product innovation in the industry? Which technologies are poised to attract the most investment?
Company Info
Celent
Celent is a global research and advisory firm based in Boston, Massachusetts, specializing in technology strategy for financial institutions. Founded in 1999 and acquired by Oliver Wyman in 2008, Celent operates under GlobalData Plc, providing insights to help financial executives navigate technological and regulatory challenges. The firm offers a range of services, including research and advisory on market trends, vendor evaluations, and consulting for strategy development and competitive intelligence. Celent also manages awards programs like the Model Bank and Model Insurer awards, recognizing excellence in technology adoption. Its publications cover emerging technologies, such as automated claims processing and AI in financial services. With a global presence across North America, Europe, and Asia, Celent serves financial institutions, technology vendors, and consulting firms, delivering unbiased advice for technology procurement and strategy. The firm focuses on automation, blockchain, AI, and regulatory technology, positioning itself as a key partner for financial institutions in their digital transformation efforts.
New York, New York, United States
'+1 617-424-3200
Founded: 1999