Kristen Doerer - Profile and Journalist Details
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Kristen Doerer
Verified
Editor, CX Dive
Washington
Beats
entertainmenttravelHard news lifestyle
I can cover pretty much anything but I usually never write about sports.
Content
By Kristen Doerer| CX Dive@ This audio is auto-generated. Please let us know if you have feedback. JetBlue is reshaping its customer experience leadership roster with the appointments of Daniel Blake as VP of airports experience and Edward Pouthier as VP of loyalty and personalization, the airline announced Thursday. Blake will oversee airport operations across more than 100 airports globally. He reports to Steve Olson, SVP of system operations and airports.
By Kristen Doerer| CX Dive@ This audio is auto-generated. Please let us know if you have feedback. United Airlines is performing well even amid economic volatility because “we’ve won the battle for brand loyal customers,” CEO Scott Kirby said on a Wednesday Q1 2025 earnings call. The airline's top line revenue for the quarter increased 5.4% to a company record $13.2 billion, EVP and Chief Commercial Officer Andrew Nocella said. Loyalty revenue grew 9% to $1.5 billion.
By Kristen Doerer| CX Dive@ This audio is auto-generated. Please let us know if you have feedback. JetBlue is reshaping its customer experience leadership roster with the appointments of Daniel Blake as VP of airports experience and Edward Pouthier as VP of loyalty and personalization, the airline announced Thursday. Blake will oversee airport operations across more than 100 airports globally. He reports to Steve Olson, SVP of system operations and airports.
Company Info
CX Dive
Washington, D.C., United States, United States