Lucia Hwang - Profile and Journalist Details
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Lucia Hwang
Verified
Editor, National Nurse
California
Beats
Grief loss recovery death & dying.Rituals and healing.
Cooking recipes :-)
Content
By Lucia Hwang Verified| Medium@ Kaiser’s call centers came about as a result of consolidation of existing nursing advice services provided via telephone from various departments, clinics, and doctors’ offices. Back in the day, patients would call these settings directly and a secretary would line up calls for patients needing to speak to a registered nurse. The system was pretty unwieldy, though, and Kaiser in 1997 opened up call centers staffed by RNs where it could route calls from all members.
By Lucia Hwang Verified| Medium@ Kaiser’s call centers came about as a result of consolidation of existing nursing advice services provided via telephone from various departments, clinics, and doctors’ offices. Back in the day, patients would call these settings directly and a secretary would line up calls for patients needing to speak to a registered nurse. The system was pretty unwieldy, though, and Kaiser in 1997 opened up call centers staffed by RNs where it could route calls from all members.
Company Info
National Nurse
England, United Kingdom
+44 20 7499 1725