Michelle Boisvert - Profile and Journalist Details
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Michelle Boisvert
Verified
Editing Director, Genesys
Portl
Beats
M&A, business development SEO, accounting investments, tax sales and marketing,Covers: B2B topics including business finance cybersecurity, and more.
Technology, Electronics, Sports
Content
By Michelle Boisvert| Informa Tech Target Verified Attend a DevOps meeting and you'll inevitably hear discussions about how to encourage better communication between two disparate teams: IT operations and development. It's no secret that, for a corporation to successfully introduce a DevOps methodology, it must improve those soft skills. But can those skills be taught at your two pizza meetings and cupcake-catered, team-building events? Or is it time to recognize cultural skills with DevOps certification and training?
By Beth Pariseau Verified, Michelle Boisvert| Informa Tech Target Verified LAS VEGAS - Infrastructure as code purveyor Chef received a vote of confidence from Amazon as the public cloud giant rolled out a new version of its AWS OpsWorks based on Chef Automate, and may invest in the company itself. AWS and Chef Software have a longstanding relationship, as Chef's automation tool underpins Amazon's OpsWorks IT management offering.
By Michelle Boisvert| Informa Tech Target Verified Attend a DevOps meeting and you'll inevitably hear discussions about how to encourage better communication between two disparate teams: IT operations and development. It's no secret that, for a corporation to successfully introduce a DevOps methodology, it must improve those soft skills. But can those skills be taught at your two pizza meetings and cupcake-catered, team-building events? Or is it time to recognize cultural skills with DevOps certification and training?
Company Info
Genesys
Genesys is a global leader in customer experience and cloud contact center solutions, founded in 1990 in Daly City, California. The company supports over 8,000 organizations in more than 100 countries, helping them enhance customer loyalty and business outcomes through exceptional experiences. Genesys offers an AI-powered experience orchestration platform that personalizes customer interactions across various touchpoints. Their comprehensive cloud contact center solutions support omnichannel customer journeys, including call routing, IVR, email, chat, and social media. Additionally, Genesys provides professional services for onboarding, training, and strategic consulting to help businesses optimize their use of these tools. The company is committed to sustainability and responsible business practices, fostering a culture of inclusion and diversity within its global team. With a strong presence in industries such as telecommunications, finance, healthcare, and retail, Genesys is recognized as an industry leader in customer experience technology.
Menlo Park, California, United States
+1 888-436-3797
Founded: 1990