Michelle Couch-Friedman - Profile and Journalist Details
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Michelle Couch-Friedman
Verified
Consumer Reporter, The Points Guy
United States
Beats
Biography
Michelle is an experienced investigative consumer reporter, advocate, mediator, service journalist, travel writer, and trained psychotherapist. She is the founder and CEO of ConsumerRescue.org. Michelle is also the ombudsman columnist at The Points Guy and the former executive director of Elliott Advocacy, a nonprofit organization dedicated to consumer advocacy. During her six years managing all operational aspects of that nonprofit, she mediated thousands of cases between consumers and businesses. She successfully retrieved hundreds of thousands of dollars for those who contacted her. Michelle’s tips and advice for consumers have been cited in The Wall Street Journal, The Washington Post, Travel & Leisure, CNBC, CNN, CNT, Travel Weekly, Cruise Critic, Reader’s Digest, Newsweek, and other media outlets. She is a public speaker and often appears on television, providing guidance and insight into many issues, focusing heavily on travel-related topics. When she is not busy fiercely defending consumers, she’s sure to be exploring the world with her family.
I rarely cover food, fashion, or beauty.
Content
By Michelle Couch-Friedman Verified|Consumer RescueUTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam. Nearly a year after collecting full payment from the Lius, the company changed the contract and added new fees. The couple maintains that the tour operator pulled this bait and switch without any notification or follow-up.
By Michelle Couch-Friedman Verified|The Points GuyVerifiedThe cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.
By Michelle Couch-Friedman Verified|Flipboard15 hours agoDisney Cruise Line has revealed a first look at some of the artwork that will be featured in the staterooms on its newest ship, the Disney Destiny! This artwork reflects the heroes and villains theme of the ship, highlighting favorite stories and characters from Disney, Marvel, and Pixar. Each of …
Company Info
The Points Guy
The Points Guy (TPG) is a travel media platform founded in 2010 by Brian Kelly, aimed at helping travelers maximize their points and miles. Headquartered in New York City, TPG has established itself as a global brand known for its expertise in the aviation, hotel, cruise, credit card, and loyalty industries. TPG offers a variety of services, including comprehensive travel guides, hotel and airline reviews, and insights on credit cards and loyalty programs. The platform also provides tools and calculators to assist users in maximizing their travel rewards. TPG keeps its audience informed about the latest travel news and trends, catering to both novice and experienced travelers. The company is recognized for its social impact initiatives and has received multiple awards for its journalism and contributions to the travel community.
New York, New York, United States
Founded: 2010