Paolo Fabrizio - Profile and Journalist Details
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Paolo Fabrizio
Verified
Host, Customer Service Culture
Puebla, Milan
Beats
Environment and Foreign AffairsAgriculture Brands
Things not listed above.
Content
By Paolo Fabrizio| customerserviceculture.com@ Nel servizio clienti l’integrazione dell’intelligenza artificiale generativa sta stravolgendo equilibri consolidati da anni. Perciò se sei un/a manager, sai che è cruciale bilanciare l’IA con il tuo attuale modello di servizio clienti. Per aiutarti a favorire questa transizione all’interno dell tua organizzazione, sono lieto di presentarti il mio nuovo speech 🎤 “siamo ‘solo’ umani: l’intelligenza emotiva incontra quella artificiale“
By Paolo Fabrizio| customerserviceculture.com@ From the regular analyses that I carry out on behalf of my client companies, a sore point has emerged more than once: delivered experiences did not fully match customers’ expectations. Hence the need to raise the bar offering coherent experiences at every stage of the customer journey. And as I have just had a brilliant and homogeneous one, I am sharing it adding laser focussed insights. How to manage customer waitingSubtitle: the art of ‘pausing’ without annoying them
Company Info
Customer Service Culture
CustomerServiceCulture.com aiuta le imprese a sfruttare il Digital Customer Service come leva di business. I servizi di consulenza, formazione personalizzati sono stati sviluppati da Paolo Fabrizio, autore dei libri: 'Vendere con il Servizio Clienti' 'La Rivoluzione del Social Customer Service' COSA TROVI IN QUESTA PAGINA Approfondimenti settimanali sul Digital Customer Service (articoli, podcast e casi studio). INFORMAZIONI E CONTATTI Web: https://customerserviceculture.com Email: paolo@customerserviceculture.com
Milan, Puebla, Mexico
Founded: 2013