Pete Jacques - Profile and Journalist Details
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Pete Jacques
Verified
Principal Analyst, CX Index, Forrester Research
Massachusetts, Cambridge
Beats
Content
School’s In Session: Five Lessons Learned from The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024
By Judy Weader, Pete Jacques, Rusty Warner| Forester Blog@ It’s Autumn here in the US, and school is very much in session. Like my kids, learning has been tops on the agenda for the past several months, as I heard briefings from and interviewed clients of the top CX strategy consulting firms in the world. As with the evaluation in 2022, the field was narrowed to vendors with a breadth of CX strategy-related competencies, a large global footprint, and a high amount of revenue earned from developing CX strategies.
By George Lawrie, Pete Jacques, John Buten| Forester Blog@ Do you recall all the supply chain drama of the Covid shut downs from March 2020 to December 2021? Do you remember the feverish discussions about a ‘New Normal’? CPG led the way with enterprise-wide Sales & Operations Planning. Some CPGs were familiar with wildly fluctuating demand and periodic supply bottlenecks. They had invested in Sales and Operations Planning (S&OP) to align their sales channels, marketing, and financial planning smoothing the load on production and transportation capacity.
School’s In Session: Five Lessons Learned from The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024
By Judy Weader, Pete Jacques, Rusty Warner| Forester Blog@ It’s Autumn here in the US, and school is very much in session. Like my kids, learning has been tops on the agenda for the past several months, as I heard briefings from and interviewed clients of the top CX strategy consulting firms in the world. As with the evaluation in 2022, the field was narrowed to vendors with a breadth of CX strategy-related competencies, a large global footprint, and a high amount of revenue earned from developing CX strategies.
Company Info
Forrester Research
Forrester Research, Inc. is a leading research and advisory firm that has been supporting global business and technology leaders for over 40 years. Founded in 1983 and headquartered in Cambridge, Massachusetts, Forrester has a strong presence in major cities worldwide, including New York, London, and Singapore. The company is publicly traded on NASDAQ under the ticker symbol FORR and employs over 1,700 people. Forrester offers a wide range of services tailored to various business functions. These include insights and advisory services for technology leaders, marketing strategies for customer engagement, and support for enhancing customer experience. The firm also provides guidance on digital transformation and market trends to sales and product leaders. With a client base that includes 62% of the Fortune 100 companies, Forrester serves diverse industries such as healthcare, financial services, and manufacturing, delivering relevant insights to help businesses grow and innovate.
Newton, United States
+1 617-613-5730
Founded: 1983