Phil Fersht - Profile and Journalist Details
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Phil Fersht
Verified
Founder and CEO, HfS Research
Boston
Beats
Energy, Business And Economy , Gender, Health , Science , Technology, Education , Agriculture
I'll cover anything if the price is right. ;)
Content
Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner
By Phil Fersht, Tony Filippone, Hridika Biswas, Niti Jhunjhunwala| Horses For Sources@ As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed “Services-as-Software”.
By Phil Fersht| Horses For Sources@ While the US administration obsesses with pointing DOGE at relatively small levels of governmental expenditure in areas such as USAID and the Department of Education, when it comes to US healthcare, there are levels of cost inefficiencies and improved outcomes that could reach trillions of dollars if managed effectively. In fact, if US healthcare were its own country, its annual spending of $5.2 trillion would make it the world’s third-largest country by GDP.
Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner
By Phil Fersht, Tony Filippone, Hridika Biswas, Niti Jhunjhunwala| Horses For Sources@ As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed “Services-as-Software”.
Company Info
HfS Research
HFS Research is a global research and advisory firm founded in 2010, headquartered in Massachusetts, United States. The company specializes in providing insights and strategies to help Fortune 500 companies navigate IT and business transformation. With a team of 51-200 employees, HFS Research is recognized for its impartial perspective, empowering organizations to make informed decisions. The firm offers a variety of services, including research-driven insights, enterprise consulting, innovation workshops, and strategic advisory services. These offerings are designed to drive meaningful change and innovation within organizations. HFS Research covers a wide range of topics, such as enterprise innovation, enabling technologies, and IT services, providing valuable insights across various industries. The company operates in multiple locations, including the United States, the United Kingdom, and India, and primarily serves Fortune 500 companies and Global 2000 executives.
Founded: 2009