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Phillip Britt
Verified
Contributor Tech Writer, DestinationCRM.com
South Holland
Beats
Enterprise Computing , Digital Content , Fintech , Cybersecurity
Content
By Phillip Britt| DestinationCRM.com@ By Phillip Britt, technology writer Two top research firms are recommending that organizations plan now for the increased capabilities that generative artificial intelligence (genAI) will have in the next few years. Organizations must address a decline in tolerance for legacy self-service and focus on simplifying digital services through conversational genAI, according to Patrick Quinlan, a Gartner senior director analyst.
The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service
By Phillip Britt| DestinationCRM.com@ By Phillip Britt, technology writer It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers whose experiences with companies met or exceeded expectations spent 140 percent more than customers who had negative experiences.
By Phillip Britt| DestinationCRM.com@ By Phillip Britt, technology writer Two top research firms are recommending that organizations plan now for the increased capabilities that generative artificial intelligence (genAI) will have in the next few years. Organizations must address a decline in tolerance for legacy self-service and focus on simplifying digital services through conversational genAI, according to Patrick Quinlan, a Gartner senior director analyst.
Company Info
DestinationCRM.com
CRM magazine provides business leaders the information they need to reach their strategic objectives. The magazine offers executives a unique blend of strategic business information, case studies, and in-depth analysis. Each monthly issue incorporates vital information that will help you benefit from the experience of other companies, and ensure that your company becomes a CRM success story. Our goal at destinationCRM.com is to become the preferred Internet location for information, products, and services relevant to the CRM user marketplace. destinationCRM.com is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future. committed to bringing your customer relationship efforts to the next level.
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