Shep Hyken - Profile and Journalist Details
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Shep Hyken
Verified
Contributor, Forbes
Saint Louis
Beats
Anything not music
Content
By Shep Hyken| bradenkelley.com@ GUEST POST from Shep HykenArtificial Intelligence (AI) is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyone’s racing to implement AI, many are missing the most important part – keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience.
By Shep Hyken| HospitalityNet@ The other day, I was talking to a friend about famous movie lines. He said one of his favorite movies was The Sixth Sense starring Bruce Willis, and his favorite line came from 9-year-old Cole, played by Haley Joel Osment, who said, I see dead people. I responded, That’s funny. I quote dead people. He looked at me strangely. He laughed. We’re both speakers, and we often use motivational quotes to emphasize our points. I told him the story of a client who felt one of my quotes was outdated.
By Shep Hyken| bradenkelley.com@ GUEST POST from Shep HykenArtificial Intelligence (AI) is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyone’s racing to implement AI, many are missing the most important part – keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience.
Company Info
Forbes
St. Louis, United States