Simon Wright - Profile and Journalist Details
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Simon Wright
Verified
Freelance Technology Journalist, CX Today
West Midlands
Beats
Future Of Work , Technology , Mobility, Telecom, Artificial Intelligence , Collaboration, 5G
I do NOT do gift guides or cover ecommerce deals.
Content
By Simon Wright| CX Today - Customer Experience Tech News@ If 2024 was the year of AI hype, surely 2025 is set to be the year of measurable value. The separation of promise from reality, if you will. The pragmatic deployment of the right AI-powered tools, in the right place; backed by the right evaluation processes and the right level of investment. AI will continue to shape the future of the workplace, of course. However, next year’s phase of that evolution can be likened to the great Gold Rush: an event that occurred almost 180 years ago.
By Simon Wright| CX Today - Customer Experience Tech News@ Don’t look now – AI has taken its next giant leap towards further transforming the customer experience. No longer confined to clever language processing and image recognition, agentic AI is a new breed of real-world smarts that don’t just identify problems but also interpret context and take action to solve them.
By Simon Wright| CX Today - Customer Experience Tech News@ If 2024 was the year of AI hype, surely 2025 is set to be the year of measurable value. The separation of promise from reality, if you will. The pragmatic deployment of the right AI-powered tools, in the right place; backed by the right evaluation processes and the right level of investment. AI will continue to shape the future of the workplace, of course. However, next year’s phase of that evolution can be likened to the great Gold Rush: an event that occurred almost 180 years ago.
Company Info
CX Today
CX Today is an online publication dedicated to customer experience technology. It provides valuable insights and news for enterprise customer experience professionals, covering topics such as contact centers, CRM, conversational AI, and Voice of the Customer solutions. The company offers a range of services, including up-to-date news, customer stories, best practice guides, and event coverage related to customer experience technology. Additionally, CX Today features a marketplace that helps businesses find suitable CX technology solutions by showcasing verified vendors. The publication also provides media and advertising opportunities for businesses to connect with CX professionals. Headquartered in Lancashire, United Kingdom, CX Today Limited was incorporated in December 2020. The company actively engages in publishing content and maintaining its marketplace, contributing to the customer experience technology sector.
Founded: 2020