Simon Wright - Profile and Journalist Details

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Simon Wright

Simon Wright

Verified

Freelance Technology Journalist, CX Today

West Midlands

Final Covers

Future Of Work , Technology , Mobility, Telecom, Artificial Intelligence , Collaboration, 5G

Doesn’t Cover

I do NOT do gift guides or cover ecommerce deals.

Industries

Medium Formats

Content

Total articles 52

  • Contact Centre AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems

    By Simon Wright

    Dec. 18, 2024

  • Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution

    By Simon Wright

    Dec. 17, 2024

  • Contact Centre AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems

    By Simon Wright

    Dec. 18, 2024

As seen in

Company Info

CX Today

CX Today is an online publication dedicated to customer experience technology. It provides valuable insights and news for enterprise customer experience professionals, covering topics such as contact centers, CRM, conversational AI, and Voice of the Customer solutions. The company offers a range of services, including up-to-date news, customer stories, best practice guides, and event coverage related to customer experience technology. Additionally, CX Today features a marketplace that helps businesses find suitable CX technology solutions by showcasing verified vendors. The publication also provides media and advertising opportunities for businesses to connect with CX professionals. Headquartered in Lancashire, United Kingdom, CX Today Limited was incorporated in December 2020. The company actively engages in publishing content and maintaining its marketplace, contributing to the customer experience technology sector.

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Founded: 2020