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Steven Van Belleghem

Steven Van Belleghem

Verified

Writer and Columnist, GMA Talkback

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Total articles 494

  • 5 CX-trends voor 2025 volgens Steven Van Belleghem

    By Steven Van Belleghem Verified| Marketingfacts@ ‘Customer Experience Enthousiasteling’ Steven Van Belleghem voorspelt vijf CX-trends voor 2025. Denk aan AI-agents, het overschatten van authenticiteit, de Big Reset van Customer Care en vertrouwen, menselijke magie en de ideale CX-leider. Oh, en het doden van zombies natuurlijk.

    By Steven Van Belleghem Verified · Marketingfacts

    Jan. 30, 2025

  • Situm and HappyOrNot partner on visitor experience

    By Steven Van Belleghem Verified| RESEARCH LIVE Verified The partnership will combine indoor positioning and wayfinding technology with satisfaction measurement tools, offering insights on visitor behaviour and informing resource allocation. Spanish company Situm’s technology merges pre-existing information in the environment, including magnetic fields and WiFi, with information from smartphones, including the compass.

    By Steven Van Belleghem Verified · RESEARCH LIVE

    Feb. 11, 2025

  • Situm and HappyOrNot partner on visitor experience

    By Steven Van Belleghem Verified| RESEARCH LIVE Verified The partnership will combine indoor positioning and wayfinding technology with satisfaction measurement tools, offering insights on visitor behaviour and informing resource allocation. Spanish company Situm’s technology merges pre-existing information in the environment, including magnetic fields and WiFi, with information from smartphones, including the compass.

    By Steven Van Belleghem Verified · RESEARCH LIVE

    Feb. 11, 2025

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Company Info

GMA Talkback