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Teresa Cottam
Verified
Chief Analyst, omnisperience.com
Retford, United Kingdom
Beats
Biography
Teresa Cottam is the Managing Editor and Chief Analyst at Omnisperience writing about customer experience, customer service, customer satisfaction, employee experience and the future workplace. She has over 25 years’ experience in the telecoms and technology markets and was previously managing editor at Ovum, the head of publications at Chorleywood (Informa tech) contributing to a range of trade publications. She is an expert on SME and enterprise telecoms, and the leading expert on nanobusiness. She writes for industry publications on telecoms, business and technology, and white label for a variety of outlets.
Customer Service , Billing, Telecoms , Business, SME, QoE , Women In Tech, Customer Experience , QoS, Telecoms, bssoss, Nanobusiness, Mobile, Multi-Generational Workforce, Analytics , B2B , Telecoms
Handsets, network technology
Content
By Teresa Cottam| TM Forum@ Case Study | Digital transformation, Artificial Intelligence (AI), Autonomous networks, Autonomous operations, B2B services, B2C services, Customer experience managementTM Forum presents six cases studies that reveal how operators globally are moving from digital to intelligent operations.
By Teresa Cottam| omnisperience.com@ The importance of preventing 6G SAGThe race is already on to develop the sixth generation of mobile networks, which are due to go live around 2030. As engineers and scientists begin to develop 6G technology, uncomfortable questions need to be addressed, including what the point of 6G is, how it will be monetised, and what sort of experience it will deliver. 5G has taught us that the ‘build it and they will come’ approach won’t work.
Cybersecurity issues in telecoms sector call for protection of network infrastructure and availability
By Anna Ribeiro Verified, Andrei Elefant, Grant Lenahan, Teresa Cottam| Industrial Cyber Verified Telecommunications companies have become an attractive target for attackers, as their networks can be used as a back door to other organizations, thereby making it attractive for cybercriminals to gain unauthorized access. These telecoms networks are also used to build, control and operate other critical infrastructure sectors, including energy, information technology, and transportation systems.
Company Info